Help & Support
Frequently Asked Questions
Find answers about sizing, shipping, returns and caring for your Benji & Bone pieces.
Orders How long will my order take to arrive?
Orders are carefully packed and dispatched as quickly as possible. Delivery times vary depending on your location and shipping method selected at checkout.
Sizing How do I choose the right size for my dog?
Please refer to the size guide and measure your dog carefully before ordering. If your dog is between sizes, contact us and we will be happy to help!
Shipping Do you offer international shipping?
International shipping options may be available at checkout depending on your location. Any customs fees, duties or local taxes are the responsibility of the customer.
Returns Can I return or exchange an item?
Unused items in their original condition may be eligible for return or exchange within 14 days. Please review our Returns Policy for full details.
Care How should I care for my Benji & Bone pieces?
We recommend gentle cleaning in a delicates wash bag and allowing items to dry naturally. Avoid harsh chemicals, excessive heat and prolonged soaking
Still have a question?
Our team is here to help you choose the right size, style or gift.